November 25, 2009
We’ve been getting a lot of questions on licensing and renewal/upgrade lately, so I though I would answer those now.
The first thing to know is that when you purchase XLGL you get a serial number. Associated with that serial number is an expiration date. The serial number grants you the right to use any version of XLGL released up to the expiration date. It also grants you the right to access support up to the same date.
When you reach the expiration date, you can still use XLGL. The only thing that changes is that you do not have access to new release of XLGL.
You never need to pay for a particular upgrade for XLGL. Either your updates and support subscription is valid or it’s not. If it is, you can download and install at will. If not, then you need to renew.
At the moment of this writing, renewing is 199$ for 1 year of access to updates and support. This price is for one serial number, independently of the number of installation license associated with it. Whether you have a license for 1 computer or 5 computers, you pay a maximum of 199$.
Speaking of installed licenses, XLGL can be installed on one computer plus either a home computer or a laptop, for a total of two installations. Additional license can be purchased and associated with the same serial number at a discounted price (99$ right now).
After either your initial purchase or renewal, you must activate XLGL to synchronise it with our Activation Database. XLGL may ask you to activate or you can activate manually by going to XLGL > About… and clicking the Activate button.
Any other questions on licensing/activation? Please let me know.
Pierre Alain
2 Comments | 
About XLGL | Tagged: Activation, License, Licensing, Renewal, XLGL | 
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Posted by Pierre Alain Carrier
November 18, 2009
With XLGL 3.0 out, I think we need to spend some time on resolving general issues with XLGL and listing resources available to you.
About 50% of all support call get can be resolved by updating your system. XLGL is bound to Excel and works on Windows. First, make sure you use Genuine Software and that you have the latest update and Service Packs for Windows and Excel.
Then, of course, having the latest version of XLGL really helps. We constantly make improvement ourselves and release updates as needed, free for anyone with a valid subscription to support. These updates may add new features, but also solve bug and add support for changes made either in Excel or Simply Accounting.
You can look at your current version from Excel, under XLGL > About… You can also run XLGL > Check for Updates to see if an update is available and download it.
What if that doesn’t solve it? When XLGL generates an exception, you can send the error report to us, with your own comment. This is anonymous, so if you want to be reached back, please include your email.
Use XLGL > Contact Support to send us support emails. This will include technical information such as the version of XLGL and version Excel you are using and can help us resolve the issue faster. Emails can include screenshot, workbook, Simply Accounting backup file or any other file you deemed necessary. Too much information is better than not enough.
support@logicimtech.com is the email you want to use if you do not have access to XLGL for some reason.
The help file included with XLGL can also help you solve problem, while learning more about XLGL.
This blog along with the french one continuously provide up-to-date information and solution for XLGL.
Look at Twitter (here in French) for the latest news and alerts.
Check out our web site for examples, tutorials and other information.
Did I forget anything?
Pierre Alain
Leave a Comment » | Problem Solving | Tagged: Add-in, Difficulty, Excel, Service pack, Simply Accounting, Updates, Windows, XLGL | Permalink
Posted by Pierre Alain Carrier
