First, I want to thank everyone who filled out the XLGL survey. Your input is greatly appreciated. If you have not filled the survey and would like to do so, you can do it at this address:
http://survey.constantcontact.com/survey/a07e2n55ajzg2hoscu8/start
Getting the good comments on what is working well is always nice, but getting your input on what is missing/broken/making you crazy is what we are really looking for; and we got a lot of it. I’ll probably need a few posts to address some of the things that can be addressed now.
Some statistics:
- 80% of respondents are using Simply Accounting 2008 and up;
- 70% of respondents are using Excel 2007;
- 50% of respondents consider themselves beginners with XLGL;
- 70% of respondents are likely to continue updating XLGL, but want to see more new features.
Other key points:
- Ease of use. There are 2 clear groups here. Those that think that XLGL is a breeze to use and just want more features, and those who are still having a hard time using it.
- Documentation. Incomplete, all over the place, hard on the new user.
- Customer service. Above average. Thank you.
- More, more, more. More features, more templates, more training.
Some of the suggestions made are being implemented right now. Others will come later in 2010, as a part of our big update to XLGL. While adding new feature, we are also hard at work to make XLGL more accessible to everyone, without regard to their Excel skills.
I will personally read all of the survey form and may even contact some of you. In the meantime, remember that we are always listening, so send your comment/suggestion this way.
Pierre Alain
